When making a purchase from the goodcfunchyfood.com e-store, the customer can choose the appropriate delivery method, which is:
– Receiving the goods from our stores in Tallinn, at Keevise 10, 11411, Tallinn, Estonia, Ülemiste City;
– Within Estonia Smartpost parcel machine, Omniva parcel machine and courier, DPD parcel machine and courier;
– The goods can be ordered to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Slovakia, Czech Republic, Hungary, Netherlands, Germany, Belgium, Luxembourg, Slovenia, Austria, Ireland, Spain, France, Portugal.
Picking up goods from the store
The goods are issued during the opening hours of the representative store.
You can come to the store after making the purchase on the next calendar day.
Goods are issued to the customer upon presentation of an identity document (ID card, passport, driver’s license) and order number.
If the customer does not pick up the goods within 14 calendar days, we consider that the customer has canceled the order and we return the purchase amount to the customer immediately, but no later than within 14 calendar days to the same current account from which the purchase was paid.
Receiving goods from DPD, Omniva and Smartpost parcel machines:
Delivery of the goods to the parcel machine chosen by the customer is free within Estonia with a purchase from EUR 39.99.
Delivery of the goods to the parcel machine selected by the customer is free within Latvia with a purchase from 79.99 EUR.
Delivery of the goods to the parcel machine chosen by the customer is free within Lithuania with purchases from 89.99 EUR.
The goods are sent out within 1-5 working days and reach the parcel machine within 1-2 working days after posting.
The customer is informed about the arrived shipment and the location of the shipment via SMS. The message contains the door code needed to open the door. The storage time of the shipment in the parcel machine is 7 calendar days.
In the event that the customer has not received the goods from the parcel machine after the storage period has passed, goodcfunchyfood.com considers that the customer has canceled the order and the seller will return the purchase amount to the customer along with the delivery fee immediately, but no later than within 14 calendar days to the same current account from which the purchase was paid.
goodcfunchyfood.com is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, third parties have obtained the parcel machine’s unique code and the goods have been received on the basis of this code.
Receiving the goods by courier within Estonia
The goods delivered by SmartKuller are delivered to the address specified by the customer within 2-3 working days of making the purchase, from Monday to Saturday between 9:00 a.m. and 9:00 p.m. The customer can choose a suitable time period for receiving the shipment (9:00-17:00 or 17:00-21:00 or 9:00-21:00) and order the goods to work or home.
On the morning of the delivery day, the customer will receive information about the package’s arrival via SMS. The courier calls the customer before delivering the package. According to the customer’s request, it is also possible to redirect the shipment to a suitable parcel machine at no additional cost. The shipment is handed over to the customer based on a unique code that is sent to the customer via SMS.
The customer must ensure that the goods are received at the agreed time and address. If the customer is not available when the goods arrive, the courier will deliver the package back to the Smartpost terminal. When the package arrives back at the terminal, the system sends an SMS to the customer. The customer then has the opportunity to agree with Smartpost customer service a new time when the courier must make the next delivery attempt.
